Hey folks, Christa from Squarespace here. I'm the VP of Customer Care, and would appreciate a moment to respond to some of the comments and concerns expressed h

Hey folks, Christa from Squarespace here. I'm the VP of Customer Care, and would appreciate a moment to respond to some of the comments and concerns expressed here. To be clear, it is our stated policy to not ask for security credentials over email. All of our 150+ customer care team members receive proper training, both during on-boarding and on an ongoing basis. This incident was quite simply an example of human error. The support request was troubleshooting a mobile app interaction with our legacy Squarespace 5 product. This is a rare example of our team not being able to login as the user. One of my team members made a mistake, and for that our entire team apologizes. The proper action would have been to escalate to engineering or ask the customer to create a temporary password. We will of course use this as a teaching moment and continue to strive each and every day to improve in our efforts to deliver world class support to all of our customers. Sincerely, Christa