She is no hell customer. A hell customer would call them up, yell, demand answers, and refuse to hang up until the situation was "fixed" to her liking, threate

She is no hell customer. A hell customer would call them up, yell, demand answers, and refuse to hang up until the situation was "fixed" to her liking, threaten to sue and call CNN, etc. Most support agents are probably ok with seeing a staunchly unsatisfied customer simply leave and allow them to help people who want to be helped.