3 ms·

I've been involved in helpdesk operations for a while. I've never been involved with a corporation, large or small, that has any kind of script. Hell, they rar

• smackfu 13y ago
  By script, I mean standard procedures. "For this problem, do this. If it doesn't work, try this." And if you don't have that, yeah, you are going to get wildly varying quality of support.
  • odonnellryan 13y ago
    That's fair enough. When the software is simple, that shouldn't be a problem.