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Tough customers, once won over, can prove to be extremely loyal. And in this case, the customer did Squarespace a favor by pointing out a flaw in their custome
by offmango 13y ago
Tough customers, once won over, can prove to be extremely loyal. And in this case, the customer did Squarespace a favor by pointing out a flaw in their customer service approach. Undertraining can in fact be a systematic failure.
Unless the customer is causing you a major amount of aggravation or costing you money, you shouldn't be happy to see one go.
Also, FWIW, I don't think citing a comment in which the commenter calls the OP an "egotistical bitch" twice is good support for an argument.
- RALaBarge 13y agoTotally agree, but if the person who has an issue with your service, their first move is to blog and submit the post to HN, then likely they are going to be a shitty customer to deal with. As for cherry picking that quote from the comments, that is fair. I did not read his sexist diatribe, i just read his opening statement and concurred.