Oh, I do believe that the video is damaging to MtGox's public image, but paying out this guy would have been at least as damaging. They hit rock bottom and are

Oh, I do believe that the video is damaging to MtGox's public image, but paying out this guy would have been at least as damaging. They hit rock bottom and are damned whatever they do. I sort of doubt if their public image matters at the moment: They either fix the problem and then can communicate that "yes, it was unfortunate but we could no do any payouts since we needed to fix the bug for all of you, instead of a nutcase that went to japan to pester us." or they can't fix it and go bankrupt at which point the video on youtube won't do any harm either. Nor do the concerns of their users: You can't withdraw funds, not at all, no way, no matter how concerned you are and how often you show up at their office. Be more concerned, go ahead. If I had any money on MtGox I'd be writing it off right now and throw a party when I get it back.