You don't think there's a systemic failure if under-trained new hires are on the front line requesting passwords? If they've not been educated about not doing

You don't think there's a systemic failure if under-trained new hires are on the front line requesting passwords? If they've not been educated about not doing that, there's a fair chance they aren't going to be too smart around other big security issues either - such as resetting passwords with very little validation of whether it's the genuine customer requesting it or not.