yeah - perhaps to better word what I said 'return on investment' for a public body should include a broad definition of 'what you get back' as in 'what the publ

yeah - perhaps to better word what I said 'return on investment' for a public body should include a broad definition of 'what you get back' as in 'what the public gets back' not just 'what the agency gets back'. the latter is generally easier to quantify and easy to quantify things are easy to consider and contrast.