I'm an ex-Linode customer also and hosted with them for years before switching (around the time that they were hacked via the Coldfusion exploit) and I agree, i

I'm an ex-Linode customer also and hosted with them for years before switching (around the time that they were hacked via the Coldfusion exploit) and I agree, it's sad how far they've dropped from being one of the best in quality/support to what they are now. I can't tell if it's because they're trying to scale up too fast or if theres some other issue however. Also, Linode is not really the "lowest-cost" option as Digital ocean and similar providers offer better deals for the low price VPS market.