2 ms·
>a lot of companies have a tendency to focus first on putting out the fire and second on letting the customers know there's a problem. Having been told second
by nivla 13y ago
>a lot of companies have a tendency to focus first on putting out the fire and second on letting the customers know there's a problem.
Having been told second would have been atleast comforting. I was disappointed because there was no mention or report of the last DoS attack or downtime, as if it never happened. The last incident lasted for about 17mins but since it was off peak hours, it din't bother me much. Then the same thing replayed today but this time at the peak of the traffic. You would atleast expect a hosting company to have their main page/portal balanced across different regions but nope. Its just sad because except their handling of situations like this, there is nothing really to complaint against them.
- beachstartup 13y agoyour best bet is to move to a smaller MSP with better customer service, one that actually knows your name and gives a shit about you. there might even be an account manager who calls you once every 3 months and asks if things are going well. but they don't have the big name brand with geek cred, and can't do it for $19.95, so you probably won't. you'll come very close, and then you'll get cold feet because of a million reasons you come up with at the last minute. instead, you will go to another large hosting provider, because you crave the comfort of knowing there are a million other people just like you, and you will undoubtedly experience the same problems again in 6 months. interesting world we live in, isn't it? where imaginary problems are worse than real ones. it's truly fascinating.