I have no affiliation with Penn. However, I would be cautious before accepting the literal words of the story at face value. I accept without reservation that

I have no affiliation with Penn. However, I would be cautious before accepting the literal words of the story at face value. I accept without reservation that this is how this person perceives the interaction with the administrator. But before accepting that this is how Penn's administrators believe they interacted with the person, or how a third party would perceive the interaction, I'd like more information. Being ill enough to be in the hospital -- even for non-psychiatric disease -- can cloud the sensorium. And this is a grave allegation.