Yea, I agree with Marcus's message: Dogfood our products! But I don't agree with his methodology for achieving it: chiding workers. What he should have done is

Yea, I agree with Marcus's message: Dogfood our products! But I don't agree with his methodology for achieving it: chiding workers. What he should have done is require feedback from all workers on why they do or don't use the app (they can use third party anonymous surveys for that).