This is such a common refrain in the tech space. "We provide you with this disruptive new service that's really cool. Oh, it doesn't work for you? We also prov

This is such a common refrain in the tech space. "We provide you with this disruptive new service that's really cool. Oh, it doesn't work for you? We also provide you with absolutely zero support." Sometimes this means you lose business for a few days, realize you were dumb for building your business on top of a company that can't even be bothered to give you a phone number, and move on. Sometimes the company takes the money out of your bank account and gives you absolutely no recourse. If Alex had time and money, he could bring charges against Square. Not that he'd necessarily win, but he'd at least get himself on their radar (and hopefully get a settlement just to get him off their back). Thanks to Square, he has too little of both right now. It's stories like this that make me realize how grateful I am for companies like Zappos, whose big selling point was (and still is, reputedly) "we're not jerks". I had to contact their customer service back when they were still independent, and I was very pleased with the experience. I still shop there, even when it feels like I'm paying a premium, because a company that treats me decently is worth it.