4 ms·
I thought Square was supposed to be one of those "disruptive" startups. If they continue the status quo and don't try to improve their customer service then why
by Xdes 13y ago
I thought Square was supposed to be one of those "disruptive" startups. If they continue the status quo and don't try to improve their customer service then why should I use them?
- astrodust 13y agoThey're a better merchant provider, undoubtedly. They're also not a PayPal that's willing to provide buyer or seller protection. They just facilitate the transaction. The responsibility for verifying the transaction falls entirely on the vendor.
- timmaah 13y agoI am not knowledgable enough about Square itself to know what they are "disrupting", but their chargeback section in their sellers agreement is no different than that of a standard merchant account. Seller liable for all chargebacks; they reserve the right to hold an unknown reserve; charge a larger fee; or close the account. Do they try to differentiate themselves via customer service?
- erichocean 13y agoDo they try to differentiate themselves via customer service? Okay, that made me laugh. :)