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Be very wary of signing up for Comcast business service. They have an auto-renewal policy that renews your contract every year even though you thought you'd si
by benmac 13y ago
Be very wary of signing up for Comcast business service. They have an auto-renewal policy that renews your contract every year even though you thought you'd signed up for a single year (with the expectation of month-to-month). When you come to leave Comcast Business they will charge you 75% of the outstanding balance you have on the current year ($485 for 10 months in my case) and they'll fight tooth-and-nail to get that money. They don't apply this policy for residential customers because consumer protections don't apply for businesses.
During the four years that I had Comcast Service I found it to be very reliable and well run - well, except they wired the wrong apartment by mistake the first time they came out.
It took me about 2 months of fighting until they relented. There was a magic cocktail of proposed complaints involving the BBB, the PUC in my state, social media and others that finally liberated me from their contract.
- icebraining 13y agoI don't get it, what would happen if you simply hadn't paid the $485?
- nknighthb 13y agoI had a 50/10 Comcast Business account that was active in the south bay area from 2009 until last year. The terms were an auto-renewing 1-year contract, but I could (and did) kill it at any time on 60 days' notice. I don't recall doing any negotiation on this point when I signed up at all.