My conversation spanned several calls with different people who claimed they were escalating my problem to "specialists" who could help me, and me waiting on ho

My conversation spanned several calls with different people who claimed they were escalating my problem to "specialists" who could help me, and me waiting on hold for hours. The last call, starting with the offer to send me another box, came from a an escalation to a "Customer Retention Specialist". At that point I no longer cared to pursue the issue.