2 ms·
>>C: [...] Is there anything else I can help you with? A: Yes, I'd like to speak to your manager, please. Thank you. You should attempt to escalate at least o
by otoburb 13y ago
>>C: [...] Is there anything else I can help you with?
A: Yes, I'd like to speak to your manager, please. Thank you.
You should attempt to escalate at least once by asking for a manager. If you're bothered enough to initially call in and spend the time anyway with the first level support person, the marginal cost in time to ask for a manager is probably worth it.
- pivo 13y agoMy conversation spanned several calls with different people who claimed they were escalating my problem to "specialists" who could help me, and me waiting on hold for hours. The last call, starting with the offer to send me another box, came from a an escalation to a "Customer Retention Specialist". At that point I no longer cared to pursue the issue.