Extensive process might raise the below average toward the average, but it can also lower the above average toward the average The way that I see it is that at

Extensive process might raise the below average toward the average, but it can also lower the above average toward the average The way that I see it is that at best, rigid processes can set set both a ceiling and a floor. It's sort of like going to (a real) Starbucks. 99 times out of a hundred it's not going to be terrible, nor is it going to be great. It's going to be just OK. If you're the kind of organization that looks at software as a necessary evil instead of a strategic advantage, "just OK" is an appealing thing to strive for.