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It's impossible for me to change my Comcast password ... let me explain. I have a "custom" email address for my Comcast account. I have never used the Comcast
by josefresco 13y ago
It's impossible for me to change my Comcast password ... let me explain. I have a "custom" email address for my Comcast account. I have never used the Comcast provided email or login (customer for 10+ years). Many years ago when I signed up I managed to setup my own email and have used it ever since.
Fast forward 5 years and I'm attempting to authenticate an iPad TV app with my Comcast account and I have a brain freeze on my password. I attempt a reset and it doesn't' work. I try again, and again, from differing machines and finally call. Long story short they have no record of my email and can't reset the password. My only option is to revert to the Comcast supplied email which I have never used and don't even know.
Luckily I remembered my password and was able to simply move on but was shocked that there was simply no official way for me to retrieve or reset my password yet I have an account that still works (even for billing)
- dec0dedab0de 13y agoSupport will reset your password if you verify your information with them. I just had to do this for my mom so she could watch the Olympics on her ipad.
- josefresco 13y agoI tried (via telephone) and they basically told me it was impossible, they had no record of my email in their system. This could have been simply incompetent support, however as I successfully guessed my old password I didn't feel like wasting another hour explaining my situation to a new rep with a small likelihood of solving or even improving my situation.