When you search for a phrase like "how can I get my account unsuspended?" and see thousands and thousands of results and horrible pitchmen selling you "the secr

When you search for a phrase like "how can I get my account unsuspended?" and see thousands and thousands of results and horrible pitchmen selling you "the secret to getting reinstated" you know there's a massive disconnect between tons of desperate people and a company that is unwilling to provide any customer service to address problems. A faceless algorithm bans you and you're screwed. Every account suspended isn't automatically a spammer - oftentimes they are legitimate businesses that have to let employees go and shut down because they cannot figure out a way, despite numerous desperate attempts at communication, to get back on the web. This has happened to me before, and I couldn't get anybody at Google to respond to me in a way that wasn't a complete form letter where they couldn't tell me what the issue supposedly was. The worst part? Bad actors have an endless supply of fake identities and just sign up again and again and create new fake companies while legitimate people are completely screwed. If any company other than Google provided this bad of a customer service experience, we'd view them as a flat out scam. Any Google employees out there that give a damn for your customers? Provide some human customer service. If the volume is too high, charge money for it, whatever. But do something to help people who are completely screwed. You should be better than this.