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TLDR: OP paid for HowAboutWe event and got locked out of account. Support takes longer than 48 hours to respond, so OP publicly declares HowAboutWe is guilty of
by goodside 13y ago
TLDR: OP paid for HowAboutWe event and got locked out of account. Support takes longer than 48 hours to respond, so OP publicly declares HowAboutWe is guilty of fraud.
- runspired 13y agoIn 48 hours I received one email, a very brief email claiming I didn't have an account with them.
- goodside 13y agoWhich couldn't possibly have been a mistake. Had to be fraud.
- runspired 13y agoBy the legal definition of fraud, yes, they are currently guilty of it. Is 48 hours too short a period of time to wait before calling them out on it? I debated. What ultimately swayed me to write this vs not write this was that I got another email from their system this morning about a deal I'd expressed interest in. I selected that deal in the same user session as I paid for the event. I received no email confirmation or receipt for my purchase, am told an account for my email address doesn't exist, yet get marketing emails about deals I selected during the same user session. My post exists because when someone else goes to interact with HowAboutWe, they ought to know in advance that this is a company with poor customer support, poor technical development, and poor billing practices. Even if HAW refunds me, or does eventually respond to me, new users have a right to know that this is the experience they could receive too.
- thepsi 13y agoFraud is not the same thing as incompetence.
- apunic 13y agoThanks for this tl;dr, very helpful. I read 2x the OP's tl;dr and 1x his post but didn't get his point at all.