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Interesting. He drives his Jeep, falls to a 4.3 rating and is about to get released from the service. He starts driving his Tesla, finds that passengers start
by incision 13y ago
Interesting.
He drives his Jeep, falls to a 4.3 rating and is about to get released from the service. He starts driving his Tesla, finds that passengers start treating him as an equal and give him a perfect 5.0 every time.
Somehow that's not at all surprising and disappointing at the same time.
- rdl 13y agoI'd personally be annoyed if my UberX driver came in a Wrangler; one of the most uncomfortable-as-passenger cars on the market. A Camry or something is totally fine; doesn't have to be a Tesla, but should be something relatively quiet and comfortable.
- CamperBob2 13y agoTo be fair, Wranglers have come a long way in the last few years.
- sk5t 13y agoA Wrangler Unlimited might not be too terrible as a passenger... regular backseat, hard sides and top, etc. Not quite a "real" Wrangler though.
- bluedino 13y agoWith the winter we've had in much of the US, a Wrangler would be a great taxi
- tdicola 13y agoAs a Jeep driver I agree, they're definitely not appropriate for shuttling around most people. If you can find the niche of uber customers who want to go offroad though, maybe you could make a fortune.
- marincounty 13y agoReally? Americans have gotten soft. I once had a date who questioned what I was driving; I took out her roommate instead. I guess we all have our own "Comfy" zone though?
- dmix 13y agoBut the question is mass market comfy zones, not niche "extreme off-roading" ones.
- deleted 13y ago[deleted]
- superuser2 13y ago>Americans have gotten soft. You don't get to justify providing poor service by accusing your dissatisfied customers of being soft.
- damon_c 13y agoHe still had a 4.3 so they haven't gotten too soft!
- seabird37 13y ago4.3 was only for the trailing 7 days. Overall I was still at a 4.72. Trust me, they aren't getting soft ;)
- alexeisadeski3 13y ago>Americans have gotten soft. Understatement of the millenium.
- aestra 13y agoA date is different from a service you are paying for and are expecting something specific from.
- seabird37 13y agoIt's a Jeep Wrangler Unlimited... it's nice. So most people actually say nice things when they enter the vehicle. But, clearly, it's not a Tesla either. A Camry, as you say, would be great.
- rdl 13y agoAh, yeah, that's a much nicer passenger vehicle. I keep wanting to drive for UberX a few hours/week just for fun (I like driving), but my A4 (B7) has a pretty small back seat, and getting the right auto insurance + umbrella + etc. would be a pain.
- mindslight 13y agoIn general, rating systems where the top vote is the "normal" vote are fucked up. There's always noise in how each party perceives the transaction. As the supplier, the only thing you can do is kiss the ass of everyone in hopes of placating the overly negative ones. And as a buyer, you're unable to reward truly above-and-beyond service.
- alonmower 13y agoTotally agreed. I also think Uber should be slightly more explicit in their ratings screen (e.g. Bad Experience, Good Experience, Exceptional Experience) If someone has a problem with a ride, the only thing they really care about is letting Uber know that the ride was terrible (I bet the rating distribution clusters heavily around 1, 4 and 5 stars). Looking at passenger rating histories should also play a role in how these are interpreted (if someone is an asshole and rates tons of drivers poorly even if they're well liked, that should be discounted) By doing something like this, you have a way of weeding out bad drivers, rewarding great drivers, and leaving everyone in the middle alone.
- rohunati 13y agoI'm curious what would happen if they asked a simple y/n question: "Was there anything negative about your Uber experience?" Of course, this means you can't really reward drivers who are amiable and make you feel comfortable. But I feel as though answering "no" to the above question implies that your ride was a at least a "4." I think three tiers of experience make more sense anyway. Your ride was either Bad, Good, or Exceptional. It's difficult to gauge what a 2/5 or 3/5 means.
- ultrasaurus 13y agoSidecar does something like this, They ask if it was bad, good or exceptional. If you say good, they ask what could've been improved -- and I usually find myself selecting "nothing in particular" That gives a very accurate picture of the driver. It's cool that sometimes my sidecar driver gives me candy and tells jokes, but that's not why I use the service.
- nvader 13y agoThanks for the concise summary that saved me from having to click through the click-baity headline.
- pmorici 13y agoAlso not to be under estimated is that he was driving drunk people when his rating was tanking; they rate lower.
- dnautics 13y agoI don't understand this, I drive drunk people on lyft almost exclusively, and I have a near 5-star rating.
- seabird37 13y agoit was only one night... so my data points are minimal compared to yours... you may be right (or you may be a better driver!) :)
- walkersm 13y agoJohn I a curious did you inform your insurance carrier what commercial activity you were participating in before you started?
- pmorici 13y agoMy experience is with UberX but I would say tipsy equals higher ratings where as when you get later in the night and the people are ridiculous drunk and there is surge pricing going on they either aren't coherent enough to rate rationally or they are taking their anger at the higher costs out on the driver.
- seabird37 13y agoHi incision, to be clear, I was only at a 4.3 for the "trailing 7 day" metric. My overall never dropped below 4.72 (now it's back to 4.84, most rides still in Jeep by a great margin). It just was worrisome to think about what would happen if a driver scaled the 4.3 for any period of time. Night scores seem to be lower than day. And yes, sadly, the Tesla seems to have a much better reaction than the Jeep (and not surprising)