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I don't use square nor does a quick search show a phone number for them. In does though show a lot of unhappy customers not able to find a phone number to squar

I don't use square nor does a quick search show a phone number for them. In does though show a lot of unhappy customers not able to find a phone number to square. Sure seems like if nothing else an opportunity for them to fix perceptions and help people. Be somewhat thankful you aren't with Paypal, that 90 days would be 6 months and there is little to nothing you can do about it. From what I understand technically, there is a 6 month window where credit card transactions can be challenged (at least in some cases), so many times Paypal et al will hold money for all or a portion of that period if your business is deemed high risk. You don't mention what your business is or what it is you do, so it is hard to judge why they consider you high risk. But good luck trying to get ahold of Square other than through support forms or email from the way it looks.

Grovara123 13y ago
My business is ABSOLUTELY 'High Risk' I would assume dealing in exports - but I provided a lot of documentation showing and proving my legitimacy. This just really sucks - at least give me someone to speak with.
- davismwfl 13y ago
  Yep, I honestly don't do business with any company for a critical service that doesn't publish a phone number (I was burned in the past). I find that sadly a lot of startups want to hide behind the keyboard, when in reality they would grow faster and have better customer experiences if they would just answer a phone. I admit that the phone can be a distraction, but a certain (pretty large) part of the population would rather pick up the phone and get ahold of a human. Not to mention if you are dealing with other peoples money, best to answer a phone than not. I don't deal with Square, but from a marketing and customer relations standpoint it seems they are dropping the ball on supporting their customers. Not that I can comment on your specific transaction issue, but from a customer support and answer perspective I searched some more last night and Square has a pretty significant number of complaints in forums about their lack of responsiveness and lack of a phone number. I dismiss some of them because every business gets unfounded complaints, but with the number Square is receiving on many similar issues it seems they need to address this issue.

Grovara123 13y ago

My business is ABSOLUTELY 'High Risk' I would assume dealing in exports - but I provided a lot of documentation showing and proving my legitimacy. This just really sucks - at least give me someone to speak with.

davismwfl 13y ago
Yep, I honestly don't do business with any company for a critical service that doesn't publish a phone number (I was burned in the past). I find that sadly a lot of startups want to hide behind the keyboard, when in reality they would grow faster and have better customer experiences if they would just answer a phone. I admit that the phone can be a distraction, but a certain (pretty large) part of the population would rather pick up the phone and get ahold of a human. Not to mention if you are dealing with other peoples money, best to answer a phone than not. I don't deal with Square, but from a marketing and customer relations standpoint it seems they are dropping the ball on supporting their customers. Not that I can comment on your specific transaction issue, but from a customer support and answer perspective I searched some more last night and Square has a pretty significant number of complaints in forums about their lack of responsiveness and lack of a phone number. I dismiss some of them because every business gets unfounded complaints, but with the number Square is receiving on many similar issues it seems they need to address this issue.