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I know lots of engineers who, when the customer asks for more, get angry. I do it myself! But I try to treat it as an opportunity. Smile and say, "I'd be happy
by pjungwir 13y ago
I know lots of engineers who, when the customer asks for more, get angry. I do it myself! But I try to treat it as an opportunity. Smile and say, "I'd be happy to add these items to the project. It will cost an additional $x and y days." It's especially hard when it's a flood of tiny changes, so in that case you might have to group a bunch together to help demonstrate that it's a significant addition to the original scope. Just try to have a positive attitude about it, that of course you can do what the client wants, and you're happy for the extra business!
- notastartup 13y agoyes I did exactly that. I felt angry but didn't express it in any way, these were tiny changes and lots of them, so I said it flatly, these will take time and will cost X hours. If he comes back saying "bet I could do this faster", I would tell them good luck. If he insists I do it for free, I would tell them it would force me to cut corners and would hurt me and the project in the long run.