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But if Amazon is ruthlessly efficient at its infrastructure (running warehouses/shipping efficiently) then won't the result be that Zappos can continue to excel
by bemmu 17y ago
But if Amazon is ruthlessly efficient at its infrastructure (running warehouses/shipping efficiently) then won't the result be that Zappos can continue to excel at personalized customer service, but cut costs and distractions by taking advantage of Amazon's shipping infrastructure?
- pegobry 17y agoI suppose that's the plan. But I think it's going to be a lot harder to pull off than they seem to realize.
- falsestprophet 17y agoMaybe sometimes self-made billionaires and centi-millionaires know what they are doing.
- pegobry 17y agoYeah, great business leaders never make mistakes. Which is why 95% of computers come with OS/2 and Lotus 1-2-3, right?