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The Spinning of Spinvox
- bensummers 17y agoSee also: http://news.ycombinator.com/item?id=719311 http://news.ycombinator.com/item?id=719311
- inovica 17y agoThis bit: "one of the problems with letting people go is, they lose their equity, so it can create quite a few angry people out there and it’s part of the pains of growth and building a business.” So give them 'equity' so they work hard and then get rid of them? Nice practice
- cesare 17y agoThis article has brought me a vision of a (matrix-like) future in which corporations clone and train humans specifically for these kind of call center jobs. Customers, of course, are told that they're interacting with an AI software.
- peregrine 17y agoGoogle Voice used machines and while it is nowhere near perfect it works surprisingly well. You only need a few parts of most voice mails to get the point of them. Google Voice is an excellent service and I am happy to be a user.