It takes a certain amount of bluntness to shake people out of 'the process' and get them to pay attention to the actuality of whats going on. I've seen many co

It takes a certain amount of bluntness to shake people out of 'the process' and get them to pay attention to the actuality of whats going on. I've seen many companies where everyone is following process, and doing their job, yet nothing gets done, or worse, there is no quality improvement.