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What do you think a re-view is? A review is what the user experienced; doesn't matter if the developer is going to get the bug fixed the next day or if is going
by ivanca 13y ago
What do you think a re-view is? A review is what the user experienced; doesn't matter if the developer is going to get the bug fixed the next day or if is going to stay there for the rest of the eternity; the same thing with the user experience and expectations. If one of the users is uncommonly dumb and doesn't understand your simple user interface that's why the app store uses an average and not the opinion of one single user when it displays the app. Plus your users can always change their ratings later on if you answer (or fix) their concerns.
- eli 13y agoI think you missed my point. Some reviews are actually support requests.... requests that the developer is unable to reply to. It would be better for nearly everyone involved (and certainly the user leaving the review) if they had been sent in an email instead.
- ivanca 13y agoOk, just show two buttons: "Get help" and "Rate this app"; then you can clearly identify intention without being dishonest with your users. (But that's only tangentially related to the subject at hand)