I'm curious as to why the parent is being downvoted. He asked an honest question that raises a valid point: Who are these guys, and if [he's] never heard of t

I'm curious as to why the parent is being downvoted. He asked an honest question that raises a valid point: Who are these guys, and if [he's] never heard of them, why is this news? As far as I can tell, they're an online shoe store that focuses on customer service. I've never personally used them or been to their site, but I hear the occasional good story about them.