I guess we just disagree. If someone came up to you in person and said they loved your app, would you not perhaps ask them to rate it? And if they say it sucks

I guess we just disagree. If someone came up to you in person and said they loved your app, would you not perhaps ask them to rate it? And if they say it sucks and crashed, would you not ask them to provide more detail so you can try to fix it?