Devil's advocate - most rating behavior tends to be "interrupt driven". I.e. if stuff is working correctly, the user just carries on, but if stuff is broken, t

Devil's advocate - most rating behavior tends to be "interrupt driven". I.e. if stuff is working correctly, the user just carries on, but if stuff is broken, the user gets frustrated and leaves a negative review (what else can they do?). The net result is your reviews will be negatively biased...unless you do something about it like this.