I'd like to see the UI be more IM-like. Edit: Guess I can try to explain. Email messages have become much shorter and back-and-forths are frequent (and not alw

I'd like to see the UI be more IM-like. Edit: Guess I can try to explain. Email messages have become much shorter and back-and-forths are frequent (and not always best solved with a call). IM has almost no spam so the idea would be to strike a better balance between only hearing from people you know against the need for "cold emailing". Google's new tabs sort of address this. IM still suffers from fragmentation so there'd be a benefit from using the universal email protocols (so long as unwanted messages could be contained).