6 ms·

It makes sense to me. Support your highest ratings, get feedback from those who are unhappy.

• ivanca 13y ago
  Are you serious? Not linking to the app store is an extremely dishonest move. Like if EA could restrict that only the people who are satisfied with Battlefield 4 should be able to rate Battlefield 4 amazon after buying it; otherwise "fill an email please".
  • eli 13y ago
    EA isn't restricting you from reviewing the app in the store, they just aren't linking you from inside their app. Also, it's incredibly frustrating for app developers to get support requests via poor app store reviews. It's a real problem.
    • ivanca 13y ago
      What do you think a re-view is? A review is what the user experienced; doesn't matter if the developer is going to get the bug fixed the next day or if is going to stay there for the rest of the eternity; the same thing with the user experience and expectations. If one of the users is uncommonly dumb and doesn't understand your simple user interface that's why the app store uses an average and not the opinion of one single user when it displays the app. Plus your users can always change their ratings later on if you answer (or fix) their concerns.
      • eli 13y ago
        I think you missed my point. Some reviews are actually support requests.... requests that the developer is unable to reply to. It would be better for nearly everyone involved (and certainly the user leaving the review) if they had been sent in an email instead.
        • ivanca 13y ago
          Ok, just show two buttons: "Get help" and "Rate this app"; then you can clearly identify intention without being dishonest with your users. (But that's only tangentially related to the subject at hand)