> how the hell did Microsoft go so wrong Well, at some point the software becomes too big for one person to understand, or even a small team of wicked smart ar

> how the hell did Microsoft go so wrong Well, at some point the software becomes too big for one person to understand, or even a small team of wicked smart architects to understand. Think about how complex Windows 8 is compared to MS-DOS. How much more it does, how much more hardware it supports. It's many orders of magnitude more complicated. When a high-quality software program gets beyond a certain size, you by necessity start to lose the uniformly high quality that marked its earlier days.