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I'm against bug-tracking systems that fork a program's (or web-site's) own bug-tracking system. You end up with multiple problems: 1) The same bug in both pl
by smoyer 13y ago
I'm against bug-tracking systems that fork a program's (or web-site's) own bug-tracking system. You end up with multiple problems:
1) The same bug in both places, with different buy useful discussions in each. How do you merge these two bugs? How do you mark one as a duplicate?
2) The developers of the program (or web-site) probably don't know you exist, so while there might be a great discussion related to the bug, the person who can actually resolve it doesn't know.
3) Assuming you're not the only "foreign" bug-tracking system for a program (or web-site), how do you interact with the other "foreign" systems?
4) There's no barrier to entry, so there's no incentive to creating anonymous bugs or to using the platform to rant at the developer.
You're not alone with these problems - GetSatisfaction and UserVoice have the same issues. My suggestion would be to create such an amazing bug-tracking system that the developers WANT to use it as their primary source. Then get bought by Github.
- grexi 13y agoThanks for your points. Indeed we tried to solve some of your points at http://usersnap.com http://usersnap.com (the technology behind snapbugz). We integrate with different, existing bug trackers but made the experience that there are many people who still rely on email as a bug tracker.