4 ms·

Show HN: Snapbugz – The easiest way to discuss bugs.

41 points by grexi 13y ago

nwh 13y ago
> "Your browser is too old for Snapbugz." Latest Chrome probably shouldn't have this. > "As not yet seen on:" Putting this at the bottom of the page with a list of popular website's icons is disingenuous to say the least. It's also not clear to the user, but this service silently proxies any site you go to with little concession for what the user might be doing. Given that they're already being so unpleasant with the bottom links, I wouldn't hesitate to think that they are capturing user content as well. Even if they aren't collecting private data, they're stripping SSL data and serving it back up in plain text. Completely unacceptable.
- thehodge 13y ago
  I had a chuckle at that, and the links to tweet them was a nice touch :)
- ernst 13y ago
  I lolled at "as not yet seen on" too. The proxy issue is indeed unacceptable.
- jamessb 13y ago
  With Firefox 27 (or Safari 7.0.1) on a MBP running Mavericks I get the error: "Bummer! Creating a Snapbugz currently only works on desktop computers."
  - pornel 13y ago
    Where can I discuss that bug? ;) http://i.imgur.com/IGuNEzT.png http://i.imgur.com/IGuNEzT.png
    - grexi 13y ago
      For all having this "desktop" issue on real desktops - please give us more information via hello @ snapbugz.com. Kudos!
      - pornel 13y ago
        My suggestion is instead of chasing UA sniffing (which is a losing proposition), just give up on blocking "mobile" or any kind of browser. FWIW my mobile browser is just as capable as my desktop and as long as you don't block zooming I can deal with an "unoptimized" layout.
        grexi 13y ago
        The creation part of snapbugz is just not ready for mobile/touch usage as UX patterns on the annotation part are different. However, the result / collaboration part is already finished: http://www.snapbugz.com/p/88a7a69a http://www.snapbugz.com/p/88a7a69a
WednesdayBass 13y ago
> Easiest way to discuss bugs Not on mobile it's not
- eatfish 13y ago
  I thought it was neat that they let me email myself with a reminder. This is an MVP, it's just the right response.
chigley 13y ago
I like the fun feature when I type the site's own URL into the search box. First a message that reads "Do you really want to see the internet implode?", followed by a redirect to the "Google into Google" sketch from The IT Crowd[0]. [0] https://www.youtube.com/watch?v=OqxLmLUT-qc https://www.youtube.com/watch?v=OqxLmLUT-qc
- bazzargh 13y ago
  I didn't. I actually wanted to report a bug with their site, that it lacks any explanation of what it does and why you'd want to use it (eg, does the feedback actually go anywhere?)
davidjgraph 13y ago
I tried one of our sites, we force https, it seems the 's' is stripped and loading fails. If the site is about discussing bugs, I would think a target market is web applications, pretty much all of which will be using https.
- smoyer 13y ago
  I tried to load one of our sites - specifically with very minimal "helper" Javascript and it also failed to load the site. I can't imagine it would load anything on a site where the DOM is only 2-3% complete when onLoad() is called.
- deanclatworthy 13y ago
  And most bugs are often found before going into production, so client's will be accessing the site behind an IP restriction or HTTP auth most likely.
  - grexi 13y ago
    For full HTTPS / IP-Restriction / Auth / external bug tracker support, please have a look at https://usersnap.com https://usersnap.com - this could fit your professional requirements.
rikf 13y ago
Looks very useful to me. One things I would do is make the permalink visible as soon in the flow as possible.
- grexi 13y ago
  Thanks for the input!
smoyer 13y ago
I'm against bug-tracking systems that fork a program's (or web-site's) own bug-tracking system. You end up with multiple problems: 1) The same bug in both places, with different buy useful discussions in each. How do you merge these two bugs? How do you mark one as a duplicate? 2) The developers of the program (or web-site) probably don't know you exist, so while there might be a great discussion related to the bug, the person who can actually resolve it doesn't know. 3) Assuming you're not the only "foreign" bug-tracking system for a program (or web-site), how do you interact with the other "foreign" systems? 4) There's no barrier to entry, so there's no incentive to creating anonymous bugs or to using the platform to rant at the developer. You're not alone with these problems - GetSatisfaction and UserVoice have the same issues. My suggestion would be to create such an amazing bug-tracking system that the developers WANT to use it as their primary source. Then get bought by Github.
- grexi 13y ago
  Thanks for your points. Indeed we tried to solve some of your points at http://usersnap.com http://usersnap.com (the technology behind snapbugz). We integrate with different, existing bug trackers but made the experience that there are many people who still rely on email as a bug tracker.
nodata 13y ago
I thought this was for discussing bugs in bug trackers like bugzilla. Then I thought this was related to FogBugz, but it's neither.
higherpurpose 13y ago
Seems somewhat similar to how Google did it for Google+ in the early days. I'm surprised it took this long for someone to replicate that feedback system to be honest. I thought it was brilliant from the moment I saw it.
- grexi 13y ago
  Have a look at http://usersnap.com http://usersnap.com :-)
choult 13y ago
I wonder how many bug reports Gizmodo.com is going to have...
- grexi 13y ago
  a lot. really a lot.
f_salmon 13y ago
Please stop the background requests to tons of 3rd party servers. It's such an unhealthy trend. (Now that we know that everybody and their mother tracks and profiles us all the time.)
domas 13y ago
If you type snapbugz.com into snapbugz.com, you can break the Internet. So please, no one try it—even for a joke. It's not a laughing mater. You can break the Internet.
platinumdragon 13y ago
Pretty asinine that I can't even read about what snapbugz is in my mobile. It might be the greatest thing since sliced bread, but I'll never use it, because I tried to find out more info and got slapped in the face for it. If it were of interest, then I would email myself a reminder to use it on desktop.
- grexi 13y ago
  Creating on mobile is on our agenda for the next week. In the meantime, have a look at the result page for mobiles please: http://www.snapbugz.com/p/88a7a69a http://www.snapbugz.com/p/88a7a69a
swah 13y ago
So, how does one render a website properly into a PNG? Headless Chrome?
- nwh 13y ago
  http://phantomjs.org/ http://phantomjs.org/ would be a good start.
- grexi 13y ago
  It's done by Usersnap: https://usersnap.com/ https://usersnap.com/
- jtreanor 13y ago
  wkhtmltopng part of: http://code.google.com/p/wkhtmltopdf/ http://code.google.com/p/wkhtmltopdf/
grexi 13y ago
For all on mobiles - here is an example result page: http://www.snapbugz.com/p/88a7a69a http://www.snapbugz.com/p/88a7a69a
vespaceballs6 13y ago
this is very cool, I definitely plan on using it. just curious, why only store the bug for 7 days?
- grexi 13y ago
  You can extend the storage time by inviting others to discuss - 1day per invite. (If you already have sth like a bug tracker / pm in place - look at https://usersnap.com https://usersnap.com ).
  - vespaceballs6 13y ago
    nice. Is the storage time simply an up-sell mechanism? or is there a technical issue at play? again, just curious.
    - grexi 13y ago
      No, no technical issues :-)
FreshCode 13y ago
Love the "As not yet soon on:" logos at the bottom which tweets to those publications about Snapbugz. Great marketing hack.
tokenizerrr 13y ago
Images didn't seem to load in the produced screenshot, though they did load in the preview where I marked the area. Unfortunately I could not snapbugz http://www.snapbugz.com/result/minichan.org/a5a77fcb-f86a-4ad6-acc0-62eae7df6d91 http://www.snapbugz.com/result/minichan.org/a5a77fcb-f86a-4a... as instead it took me to https://www.youtube.com/watch?v=OqxLmLUT-qc https://www.youtube.com/watch?v=OqxLmLUT-qc
- grexi 13y ago
  Looks like the page minichan.org does a referer-check for all images to prevent hotlinking.

41 points by grexi 13y ago

nwh 13y ago

> "Your browser is too old for Snapbugz." Latest Chrome probably shouldn't have this. > "As not yet seen on:" Putting this at the bottom of the page with a list of popular website's icons is disingenuous to say the least. It's also not clear to the user, but this service silently proxies any site you go to with little concession for what the user might be doing. Given that they're already being so unpleasant with the bottom links, I wouldn't hesitate to think that they are capturing user content as well. Even if they aren't collecting private data, they're stripping SSL data and serving it back up in plain text. Completely unacceptable.

thehodge 13y ago
I had a chuckle at that, and the links to tweet them was a nice touch :)
ernst 13y ago
I lolled at "as not yet seen on" too. The proxy issue is indeed unacceptable.
jamessb 13y ago
With Firefox 27 (or Safari 7.0.1) on a MBP running Mavericks I get the error: "Bummer! Creating a Snapbugz currently only works on desktop computers."
- pornel 13y ago
  Where can I discuss that bug? ;) http://i.imgur.com/IGuNEzT.png http://i.imgur.com/IGuNEzT.png
  - grexi 13y ago
    For all having this "desktop" issue on real desktops - please give us more information via hello @ snapbugz.com. Kudos!
    - pornel 13y ago
      My suggestion is instead of chasing UA sniffing (which is a losing proposition), just give up on blocking "mobile" or any kind of browser. FWIW my mobile browser is just as capable as my desktop and as long as you don't block zooming I can deal with an "unoptimized" layout.
      - grexi 13y ago
        The creation part of snapbugz is just not ready for mobile/touch usage as UX patterns on the annotation part are different. However, the result / collaboration part is already finished: http://www.snapbugz.com/p/88a7a69a http://www.snapbugz.com/p/88a7a69a

WednesdayBass 13y ago

> Easiest way to discuss bugs Not on mobile it's not

eatfish 13y ago
I thought it was neat that they let me email myself with a reminder. This is an MVP, it's just the right response.

chigley 13y ago

I like the fun feature when I type the site's own URL into the search box. First a message that reads "Do you really want to see the internet implode?", followed by a redirect to the "Google into Google" sketch from The IT Crowd[0]. [0] https://www.youtube.com/watch?v=OqxLmLUT-qc https://www.youtube.com/watch?v=OqxLmLUT-qc

bazzargh 13y ago
I didn't. I actually wanted to report a bug with their site, that it lacks any explanation of what it does and why you'd want to use it (eg, does the feedback actually go anywhere?)

davidjgraph 13y ago

I tried one of our sites, we force https, it seems the 's' is stripped and loading fails. If the site is about discussing bugs, I would think a target market is web applications, pretty much all of which will be using https.

smoyer 13y ago
I tried to load one of our sites - specifically with very minimal "helper" Javascript and it also failed to load the site. I can't imagine it would load anything on a site where the DOM is only 2-3% complete when onLoad() is called.
deanclatworthy 13y ago
And most bugs are often found before going into production, so client's will be accessing the site behind an IP restriction or HTTP auth most likely.
- grexi 13y ago
  For full HTTPS / IP-Restriction / Auth / external bug tracker support, please have a look at https://usersnap.com https://usersnap.com - this could fit your professional requirements.

rikf 13y ago

Looks very useful to me. One things I would do is make the permalink visible as soon in the flow as possible.

grexi 13y ago
Thanks for the input!

smoyer 13y ago

I'm against bug-tracking systems that fork a program's (or web-site's) own bug-tracking system. You end up with multiple problems: 1) The same bug in both places, with different buy useful discussions in each. How do you merge these two bugs? How do you mark one as a duplicate? 2) The developers of the program (or web-site) probably don't know you exist, so while there might be a great discussion related to the bug, the person who can actually resolve it doesn't know. 3) Assuming you're not the only "foreign" bug-tracking system for a program (or web-site), how do you interact with the other "foreign" systems? 4) There's no barrier to entry, so there's no incentive to creating anonymous bugs or to using the platform to rant at the developer. You're not alone with these problems - GetSatisfaction and UserVoice have the same issues. My suggestion would be to create such an amazing bug-tracking system that the developers WANT to use it as their primary source. Then get bought by Github.

grexi 13y ago
Thanks for your points. Indeed we tried to solve some of your points at http://usersnap.com http://usersnap.com (the technology behind snapbugz). We integrate with different, existing bug trackers but made the experience that there are many people who still rely on email as a bug tracker.

nodata 13y ago

I thought this was for discussing bugs in bug trackers like bugzilla. Then I thought this was related to FogBugz, but it's neither.

higherpurpose 13y ago

Seems somewhat similar to how Google did it for Google+ in the early days. I'm surprised it took this long for someone to replicate that feedback system to be honest. I thought it was brilliant from the moment I saw it.

grexi 13y ago
Have a look at http://usersnap.com http://usersnap.com :-)

choult 13y ago

I wonder how many bug reports Gizmodo.com is going to have...

grexi 13y ago
a lot. really a lot.

f_salmon 13y ago

Please stop the background requests to tons of 3rd party servers. It's such an unhealthy trend. (Now that we know that everybody and their mother tracks and profiles us all the time.)

domas 13y ago

If you type snapbugz.com into snapbugz.com, you can break the Internet. So please, no one try it—even for a joke. It's not a laughing mater. You can break the Internet.

platinumdragon 13y ago

Pretty asinine that I can't even read about what snapbugz is in my mobile. It might be the greatest thing since sliced bread, but I'll never use it, because I tried to find out more info and got slapped in the face for it. If it were of interest, then I would email myself a reminder to use it on desktop.

grexi 13y ago
Creating on mobile is on our agenda for the next week. In the meantime, have a look at the result page for mobiles please: http://www.snapbugz.com/p/88a7a69a http://www.snapbugz.com/p/88a7a69a

swah 13y ago

So, how does one render a website properly into a PNG? Headless Chrome?

nwh 13y ago
http://phantomjs.org/ http://phantomjs.org/ would be a good start.
grexi 13y ago
It's done by Usersnap: https://usersnap.com/ https://usersnap.com/
jtreanor 13y ago
wkhtmltopng part of: http://code.google.com/p/wkhtmltopdf/ http://code.google.com/p/wkhtmltopdf/

grexi 13y ago

For all on mobiles - here is an example result page: http://www.snapbugz.com/p/88a7a69a http://www.snapbugz.com/p/88a7a69a

vespaceballs6 13y ago

this is very cool, I definitely plan on using it. just curious, why only store the bug for 7 days?

grexi 13y ago
You can extend the storage time by inviting others to discuss - 1day per invite. (If you already have sth like a bug tracker / pm in place - look at https://usersnap.com https://usersnap.com ).
- vespaceballs6 13y ago
  nice. Is the storage time simply an up-sell mechanism? or is there a technical issue at play? again, just curious.
  - grexi 13y ago
    No, no technical issues :-)

FreshCode 13y ago

Love the "As not yet soon on:" logos at the bottom which tweets to those publications about Snapbugz. Great marketing hack.

tokenizerrr 13y ago

Images didn't seem to load in the produced screenshot, though they did load in the preview where I marked the area. Unfortunately I could not snapbugz http://www.snapbugz.com/result/minichan.org/a5a77fcb-f86a-4ad6-acc0-62eae7df6d91 http://www.snapbugz.com/result/minichan.org/a5a77fcb-f86a-4a... as instead it took me to https://www.youtube.com/watch?v=OqxLmLUT-qc https://www.youtube.com/watch?v=OqxLmLUT-qc

grexi 13y ago
Looks like the page minichan.org does a referer-check for all images to prevent hotlinking.