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If we're piling on bad newegg experiences, I spent years ordering lots of server components and standard PC hardware from them. 1) Bought a Supermicro 2u serve
by brianlweiner 13y ago
If we're piling on bad newegg experiences, I spent years ordering lots of server components and standard PC hardware from them.
1) Bought a Supermicro 2u server barebones kit that shipped with a defective mainboard (tested RAM and CPU in a similar 2u I had at work, all the other variables I could think of.)
2)I shipped the server back to Newegg who refused to process it since I forgot to include the rackmount rails
3) Newegg ships the server back to me in a box with no padding / packing material whatsoever. Literally a 2u server loose in a big cardboard box - many points of physical damage.
4) I RMA again, explicitly telling newegg they damaged it in shipment.
5) Newegg refuses the RMA, blaming me for the shipping damage.
6) I contest the charges with my Newegg Preferred Card (another mistake). They ruled in my favor, but then 30 days later was notified they reversed their decision. They refused to discuss it any further.
7) Newegg disabled my account.
Quite an experience and I had previously loved Newegg as a retailer. These days I basically stick to Amazon, more esoteric stuff needs to go through TigerDirect or some other electronic retailer. I haven't bought anything from newegg since.