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I'm not discounting your experience -- by all means, let it inform your future purchases -- but as someone who's been happily ordering from NewEgg for over a de

I'm not discounting your experience -- by all means, let it inform your future purchases -- but as someone who's been happily ordering from NewEgg for over a decade, suggesting your single bad NewEgg purchase could possibly be representative and/or forming a judgment based on that is... hard to swallow. You got a raw deal. Once. It's good to share, but it'd be far more useful to know what the product was or who fulfilled it. If it was NewEgg, that'd be good to know, too (I don't know if they sell things that other companies fulfill; it's become so common that I assume it's happening everywhere) but what little you've provided says not nearly enough to draw a conclusion.

goldenkey 13y ago
From my limited experience, Amazon is behind the customer experience while NewEgg is mainly behind low prices for computer parts, and that's about it. I'd say that you feel the difference when the 'limited' experiences occur, because good support only really matters when there are problems.
- ams6110 13y ago
  So you get what you pay for, in other words?
  - goldenkey 13y ago
    Precisely, although occasionally Amazon has cheaper or equal prices as Newegg on computer parts -- so it's preferential to choose Amazon for that better support in those cases.
chm 13y ago
I think I've been careful enough to mention it's not the death sentence for NewEgg. I will definitely be ordering from them again, it's just that in 5 years of Amazon, never has this happend. It took NewEgg only 3 shipments to slightly mess up. And I should mention that I've ordered this from NewEgg Canada. Personal experience is just that :)
gtaylor 13y ago
I've used NewEgg for about 9 years now, and have built several boxes during that span. I did receive some bad RAM once, but they shipped the replacement the same week, and have been really good about refunds in the past. Mistakes happen, but they've been really good to me when I run into issues. Much easier to return stuff than Amazon, where they often only refund a percentage of the value of the item being returned (plus shipping).

goldenkey 13y ago

From my limited experience, Amazon is behind the customer experience while NewEgg is mainly behind low prices for computer parts, and that's about it. I'd say that you feel the difference when the 'limited' experiences occur, because good support only really matters when there are problems.

ams6110 13y ago
So you get what you pay for, in other words?
- goldenkey 13y ago
  Precisely, although occasionally Amazon has cheaper or equal prices as Newegg on computer parts -- so it's preferential to choose Amazon for that better support in those cases.

chm 13y ago

I think I've been careful enough to mention it's not the death sentence for NewEgg. I will definitely be ordering from them again, it's just that in 5 years of Amazon, never has this happend. It took NewEgg only 3 shipments to slightly mess up. And I should mention that I've ordered this from NewEgg Canada. Personal experience is just that :)

gtaylor 13y ago

I've used NewEgg for about 9 years now, and have built several boxes during that span. I did receive some bad RAM once, but they shipped the replacement the same week, and have been really good about refunds in the past. Mistakes happen, but they've been really good to me when I run into issues. Much easier to return stuff than Amazon, where they often only refund a percentage of the value of the item being returned (plus shipping).