5 ms·

That's good news, but I'm still forming my opinion about Newegg. I've only ordered three times from them, but allow me this comparison: I never received a prod

by chm 13y ago

That's good news, but I'm still forming my opinion about Newegg. I've only ordered three times from them, but allow me this comparison: I never received a product from Amazon that didn't match its description. That doesn't mean these don't exist. I recently received an item from Newegg that didn't match the description. The page has since been removed and it was changed in Google Cache too. It was a 1000W PSU which was supposed to have 8x6+2 PCI-E connectors, but it really only has 6. Also, upon checkout Newegg informed me that I could spare the 17$ of express shipping since they could deliver the goods in the same time with standard shipping. The delivery took 9 days. This never happens on Amazon.

x0x0 13y ago
I received an item from amazon that didn't match the description. It was supposed to be a spray bottle of mineral oil to kill plant mites. When it came it was just the oil, but not in the spray bottle. I emailed amazon to let them know and said I didn't want to return the produce since I had a spare spray bottle; I just wanted them to correct their catalogue. The csr thanked me, said he or she would contact their catalogue team, and (unprompted) refunded 1/2 the purchase amount without my asking. This is part of the reason I made 35 purchases last year from amazon.
- chm 13y ago
  Good. I have wondered if I should call Newegg to complain. I really only need 6x6+2 connectors, but I still feel like I was cheated. Not only does the PSU only have 6 connectors, two of them share the same rail. One wire splits in two at the end, and 4 wires are independent. Nowhere was this mentioned. I'm not sure how, if ever, this will affect my graphics card.
mildtrepidation 13y ago
I'm not discounting your experience -- by all means, let it inform your future purchases -- but as someone who's been happily ordering from NewEgg for over a decade, suggesting your single bad NewEgg purchase could possibly be representative and/or forming a judgment based on that is... hard to swallow. You got a raw deal. Once. It's good to share, but it'd be far more useful to know what the product was or who fulfilled it. If it was NewEgg, that'd be good to know, too (I don't know if they sell things that other companies fulfill; it's become so common that I assume it's happening everywhere) but what little you've provided says not nearly enough to draw a conclusion.
- goldenkey 13y ago
  From my limited experience, Amazon is behind the customer experience while NewEgg is mainly behind low prices for computer parts, and that's about it. I'd say that you feel the difference when the 'limited' experiences occur, because good support only really matters when there are problems.
  - ams6110 13y ago
    So you get what you pay for, in other words?
    - goldenkey 13y ago
      Precisely, although occasionally Amazon has cheaper or equal prices as Newegg on computer parts -- so it's preferential to choose Amazon for that better support in those cases.
- chm 13y ago
  I think I've been careful enough to mention it's not the death sentence for NewEgg. I will definitely be ordering from them again, it's just that in 5 years of Amazon, never has this happend. It took NewEgg only 3 shipments to slightly mess up. And I should mention that I've ordered this from NewEgg Canada. Personal experience is just that :)
- gtaylor 13y ago
  I've used NewEgg for about 9 years now, and have built several boxes during that span. I did receive some bad RAM once, but they shipped the replacement the same week, and have been really good about refunds in the past. Mistakes happen, but they've been really good to me when I run into issues. Much easier to return stuff than Amazon, where they often only refund a percentage of the value of the item being returned (plus shipping).
goldenkey 13y ago
NewEgg sent me 1000 dollar Titan GPUs late, despite me paying extra for 1 day shipping. The box came with a huge hole in it and one Titan, out of the three that I ordered, was missing. I called up customer support and they dicked around and finally said they would send me new ones' overnight. Well I didn't get the GPUs for two weeks because they waited until they got the holed up package back. I would never order from NewEgg again, Amazon has amazing customer support and NewEgg just pales in comparison. Plus I would think that any box with NewEgg on the side of t, is more likely to be ransacked during shipment.
- nivla 13y ago
  I once ordered an XBox Live Membership Card from them. I ended up getting an empty envelope. Imagine shaking the envelope furiously and holding it up against the sun to see if something drops. Contacted the customer service, they asked me to email the picture of the desperately ripped open envelope. Once done, they finally sent another one. Well nothing really to complaint about but it was still weird receiving an empty package with extra padding.
  - spydertennis 13y ago
    Wait so when you realized the envelope was empty you went into a rage and shook it furiously, then held it up against the sun so you could see through it?
    - nivla 13y ago
      Its one of those instincts, like when you realize there is no money in your wallet you still dig through it or hold it upside down and shake it. There was no rage involved, just disbelief, also since all I was looking for was a 16 digit code, there was also possibility it might have been in a fortune cookie styled paper.
      - spydertennis 13y ago
        > like when you realize there is no money in your wallet you still dig through it or hold it upside down and shake it huh. ive never done that.
GFK_of_xmaspast 13y ago
"it was changed in Google Cache too" Have you considered the possibility that you made a mistake.
- chm 13y ago
  Yes, I have. I checked and rechecked the order multiple times, with another person. We were building a computer together.
  - invisible 13y ago
    This may be inaccurate info but I recall the actual invoice having the data hard coded in it rather than linked to the product in a direct manor.
    - chm 13y ago
      The invoice has an item number, but their "specifications" page is not accessible anymore for the article in question.
janesvilleseo 13y ago
Let me preface this and say I buy from both Amazon and Newegg. I have even purchased from newegg when they were just a brick and mortar store. I have never had an issue from either outside of 1 item being wrong from newegg. I ordered 10' male to male display-port cable. When it arrived it was male to female. I called their customer support and informed them of the issue. It was a quick no hassle response from the CSR who sent me a new one. Except when I got the new one (for free) it was again the wrong one. Here's the kicker, I informed the CSR that it was probably labeled wrong in the warehouse before they issued a replacement. And I guess I was right. I even checked my order and it indicated male to male. If anybody from newegg is reading this, I would suggest you work on using your CSR's more effectively. Maybe even reward them for fixing issues in your supply chain.
cynwoody 13y ago
>The delivery took 9 days. This never happens on Amazon. I ordered something on Amazon Prime on 24 Jan. It shipped† on the 26th, but still hasn't arrived. 12 days and counting. †http://wwwapps.ups.com/WebTracking/processInputRequest?sort_by=status&tracknums_displayed=1&TypeOfInquiryNumber=T&loc=en_us&InquiryNumber1=1Z88Y72AYW00810882&track.x=0&track.y=0 http://wwwapps.ups.com/WebTracking/processInputRequest?sort_...

by chm 13y ago

x0x0 13y ago

I received an item from amazon that didn't match the description. It was supposed to be a spray bottle of mineral oil to kill plant mites. When it came it was just the oil, but not in the spray bottle. I emailed amazon to let them know and said I didn't want to return the produce since I had a spare spray bottle; I just wanted them to correct their catalogue. The csr thanked me, said he or she would contact their catalogue team, and (unprompted) refunded 1/2 the purchase amount without my asking. This is part of the reason I made 35 purchases last year from amazon.

chm 13y ago
Good. I have wondered if I should call Newegg to complain. I really only need 6x6+2 connectors, but I still feel like I was cheated. Not only does the PSU only have 6 connectors, two of them share the same rail. One wire splits in two at the end, and 4 wires are independent. Nowhere was this mentioned. I'm not sure how, if ever, this will affect my graphics card.

mildtrepidation 13y ago

I'm not discounting your experience -- by all means, let it inform your future purchases -- but as someone who's been happily ordering from NewEgg for over a decade, suggesting your single bad NewEgg purchase could possibly be representative and/or forming a judgment based on that is... hard to swallow. You got a raw deal. Once. It's good to share, but it'd be far more useful to know what the product was or who fulfilled it. If it was NewEgg, that'd be good to know, too (I don't know if they sell things that other companies fulfill; it's become so common that I assume it's happening everywhere) but what little you've provided says not nearly enough to draw a conclusion.

goldenkey 13y ago
From my limited experience, Amazon is behind the customer experience while NewEgg is mainly behind low prices for computer parts, and that's about it. I'd say that you feel the difference when the 'limited' experiences occur, because good support only really matters when there are problems.
- ams6110 13y ago
  So you get what you pay for, in other words?
  - goldenkey 13y ago
    Precisely, although occasionally Amazon has cheaper or equal prices as Newegg on computer parts -- so it's preferential to choose Amazon for that better support in those cases.
chm 13y ago
I think I've been careful enough to mention it's not the death sentence for NewEgg. I will definitely be ordering from them again, it's just that in 5 years of Amazon, never has this happend. It took NewEgg only 3 shipments to slightly mess up. And I should mention that I've ordered this from NewEgg Canada. Personal experience is just that :)
gtaylor 13y ago
I've used NewEgg for about 9 years now, and have built several boxes during that span. I did receive some bad RAM once, but they shipped the replacement the same week, and have been really good about refunds in the past. Mistakes happen, but they've been really good to me when I run into issues. Much easier to return stuff than Amazon, where they often only refund a percentage of the value of the item being returned (plus shipping).

goldenkey 13y ago

NewEgg sent me 1000 dollar Titan GPUs late, despite me paying extra for 1 day shipping. The box came with a huge hole in it and one Titan, out of the three that I ordered, was missing. I called up customer support and they dicked around and finally said they would send me new ones' overnight. Well I didn't get the GPUs for two weeks because they waited until they got the holed up package back. I would never order from NewEgg again, Amazon has amazing customer support and NewEgg just pales in comparison. Plus I would think that any box with NewEgg on the side of t, is more likely to be ransacked during shipment.

nivla 13y ago
I once ordered an XBox Live Membership Card from them. I ended up getting an empty envelope. Imagine shaking the envelope furiously and holding it up against the sun to see if something drops. Contacted the customer service, they asked me to email the picture of the desperately ripped open envelope. Once done, they finally sent another one. Well nothing really to complaint about but it was still weird receiving an empty package with extra padding.
- spydertennis 13y ago
  Wait so when you realized the envelope was empty you went into a rage and shook it furiously, then held it up against the sun so you could see through it?
  - nivla 13y ago
    Its one of those instincts, like when you realize there is no money in your wallet you still dig through it or hold it upside down and shake it. There was no rage involved, just disbelief, also since all I was looking for was a 16 digit code, there was also possibility it might have been in a fortune cookie styled paper.
    - spydertennis 13y ago
      > like when you realize there is no money in your wallet you still dig through it or hold it upside down and shake it huh. ive never done that.

GFK_of_xmaspast 13y ago

"it was changed in Google Cache too" Have you considered the possibility that you made a mistake.

chm 13y ago
Yes, I have. I checked and rechecked the order multiple times, with another person. We were building a computer together.
- invisible 13y ago
  This may be inaccurate info but I recall the actual invoice having the data hard coded in it rather than linked to the product in a direct manor.
  - chm 13y ago
    The invoice has an item number, but their "specifications" page is not accessible anymore for the article in question.

janesvilleseo 13y ago

Let me preface this and say I buy from both Amazon and Newegg. I have even purchased from newegg when they were just a brick and mortar store. I have never had an issue from either outside of 1 item being wrong from newegg. I ordered 10' male to male display-port cable. When it arrived it was male to female. I called their customer support and informed them of the issue. It was a quick no hassle response from the CSR who sent me a new one. Except when I got the new one (for free) it was again the wrong one. Here's the kicker, I informed the CSR that it was probably labeled wrong in the warehouse before they issued a replacement. And I guess I was right. I even checked my order and it indicated male to male. If anybody from newegg is reading this, I would suggest you work on using your CSR's more effectively. Maybe even reward them for fixing issues in your supply chain.

cynwoody 13y ago

>The delivery took 9 days. This never happens on Amazon. I ordered something on Amazon Prime on 24 Jan. It shipped† on the 26th, but still hasn't arrived. 12 days and counting. †http://wwwapps.ups.com/WebTracking/processInputRequest?sort_by=status&tracknums_displayed=1&TypeOfInquiryNumber=T&loc=en_us&InquiryNumber1=1Z88Y72AYW00810882&track.x=0&track.y=0 http://wwwapps.ups.com/WebTracking/processInputRequest?sort_...