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That is an excellent example of how to communicate like a person when you're speaking for a company. For the sake of Zappos' employees let's hope they manage to
by olefoo 17y ago
That is an excellent example of how to communicate like a person when you're speaking for a company. For the sake of Zappos' employees let's hope they manage to uphold not just the explicit promises made in this letter, but the implicit one of connection and caring that are carried by the tone.
The real measure of a letter like this is how it reads six months from now.
- wheels 17y agoReally? This sounds like a person? Honestly, it reads like The Letter Every CEO Of An Acquired Company Must Write. [x] "Nothing will change!" [until we get around to changing it] [x] "Your jobs are safe" [see point one] [x] "It's about synergy, not money" (extra credit for using the phrase "high touch")