This is satirical, but Bill Gates is well-known for trying to experience his company's products as an end user might and pointing out the problems that no one i

This is satirical, but Bill Gates is well-known for trying to experience his company's products as an end user might and pointing out the problems that no one is really keeping an eye on. See, for example, this email on his bad experiences with Windows usability in 2003: http://blog.seattlepi.com/microsoft/2008/06/24/full-text-an-epic-bill-gates-e-mail-rant/ http://blog.seattlepi.com/microsoft/2008/06/24/full-text-an-... I think it's a good example for any organizational leader.