And this is the reason why I cannot make a complaint about Verizon that will stick. Verizon purposely hires or makes it seem they hire crappy technical people.

And this is the reason why I cannot make a complaint about Verizon that will stick. Verizon purposely hires or makes it seem they hire crappy technical people. But when a person does 'know' either through some confidential/proprietary memo or through technical know-how, people begin to have doubts on the quality of the information. I had a deep fight with Verizon over a chromebook 3g service that they no longer offered, and I tried to get a copy of the internal memo that said the service was cancelled, but they would not give it to me. And everybody thought that the person I spoke to was lying.