To the people saying that you shouldn't trust some tech support guy, I counter with this: He is acting as representative on behalf of Verizon. Verizon trained t

To the people saying that you shouldn't trust some tech support guy, I counter with this: He is acting as representative on behalf of Verizon. Verizon trained them and Verizon gave them the scripts to read so that this tech will properly represent Verizon.