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It's not easy building that project-management app that is usable by both geeks and customers. We (http://countersoft.com http://countersoft.com) are pushing t
by HarveyKandola 13y ago
It's not easy building that project-management app that is usable by both geeks and customers.
We (http://countersoft.com http://countersoft.com) are pushing the approach of a single tool for both project tracking (geeks) and ticketing (customers). It's not easy to say the least because customers love to just do everything in email!
- midas007 13y agoThere's different use cases. There are high-level / strategy oriented task systems and low-level microtask work systems that tend to have more specialist features for getting shit done baked in. As payware goes, JIRA is a pretty well-rounded high-level one. Gitlab seems fairly popular for dev work because it emulates much of github and is more integrated with source control (getting shit done) than say redmine.
- midas007 13y agoThe enterprise use-cases have to manage immensely more complexity than F(L)OSS projects, but at the same time, they want the agility and features of those lightweight services. (Without forgetting to CYA: document and hide as much information as possible.) But in a sense a ticketing system is a double-ended marketplace of work: supply (fixer, be it IT, marketing, sales, admin) and demand (customers, be it internal or external).