This sucks and is pretty much a known scam. Ebay and paypal don't do what they want so much as just automatically side with the buyer. The buyer could have also

This sucks and is pretty much a known scam. Ebay and paypal don't do what they want so much as just automatically side with the buyer. The buyer could have also claimed they got a defective product. I guess the only way to protect yourself is to purchase insurance.