The title of this post should be Adobe's slogan. Here's an example... If I call AT&T right now, or my cable company and say that I want to cancel service to sw

The title of this post should be Adobe's slogan. Here's an example... If I call AT&T right now, or my cable company and say that I want to cancel service to switch to a cheaper company, all of a sudden they will offer me a lower price to keep me from leaving. The ol' a customer is cheaper to keep than to acquire mantra I suppose... What these people (and you) don't understand is that if you (or AT&T) called me out of the blue and said, hello sir, we've noticed that today makes your 5th year as an AT&T customer, we'd like to take $50 off your bill every month from now on(which is the offer they give me when I threaten to leave) I would be ecstatic. - As a satisfied customer I would be shouting your name from the mountain top.