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If you are not exchanging money for a product/service, you are not the customer (you are the product), and this doesn't apply. A better analogy for Google woul
by runako 13y ago
If you are not exchanging money for a product/service, you are not the customer (you are the product), and this doesn't apply.
A better analogy for Google would be to model what would happen to Google's revenues if they added a $0.01 surcharge to every AdWords order.
- deleted 13y ago[deleted]
- runako 13y agoI'm in violent agreement with this: >> you're still a consumer But I (and the OP, to my read) meant "customer" instead. That takes nothing away from the quality of service being provided, etc. (although good luck getting support from the vendor if you have a problem with e.g. Gmail or Google search). But it is kind of silly to talk about pricing for a service like search that is provided free to its users. In discussing monetization, the difference between the "consumer" and "customer" obviously matters.