I'm hoping they're inspired--they should be! In a lot of ways, this type of e-mail can be impossible to write; simultaneously writing about your pride in a comp

I'm hoping they're inspired--they should be! In a lot of ways, this type of e-mail can be impossible to write; simultaneously writing about your pride in a company while acknowledging the recent missteps of your predecessor and also keeping the tone of the message completely optimistic is really challenging. I feel like I, as an outsider, knew exactly what this e-mail needed to say to give me hope for Microsoft as a customer, but had no idea how I would go about saying it. After reading, I'm definitely looking forward to seeing where Nadella takes Microsoft in the next few years.