Short answer: HN is not meant for ceaseless flame wars and drama (though it sometimes occurs). That being said, I can feel the frustration of the original auth

Short answer: HN is not meant for ceaseless flame wars and drama (though it sometimes occurs). That being said, I can feel the frustration of the original author, having been f*cked over before by a company I was a customer of. Seems like the problem is resolving itself, though. A rational corporate agent will try to repair this reputational blow in a swift manner.