This is really similar to a thread that made the top of HN a couple months ago about the guy who was having problems with CoinBase (and couldn't get any support

This is really similar to a thread that made the top of HN a couple months ago about the guy who was having problems with CoinBase (and couldn't get any support) which was never deleted [1]. It was successful in causing enough of a riot to get the CEO involved [2]. When dealing with lots of money and useless customer support, it's understandable that someone may feel desperate enough to try and raise a storm on HN when there's literally no other avenue to getting somebody to look into the issue. Whether or not this should be happening on HN, I think its important to have SOME place where people can voice their issues so that these startups don't continue to think they can get away with selling incomplete products with little to no support when anything goes wrong. [1]: https://news.ycombinator.com/item?id=6929705 https://news.ycombinator.com/item?id=6929705 [2]: https://news.ycombinator.com/item?id=6930109 https://news.ycombinator.com/item?id=6930109