I can see both sides of this. On one hand, it would severely degrade the quality of HN if it became a sounding board for complaints against Ycombinator funded

I can see both sides of this. On one hand, it would severely degrade the quality of HN if it became a sounding board for complaints against Ycombinator funded companies. One the other hand, there was a chance for a completely germane discussion about quality customer service at Saas companies in general and small startups in particular. If a person does outsource a critical business function and the company doesn't respond, what is a person to do? What is an acceptable response time when the error brings a person's business to a standstill?